FAQ

Whitewhale Accelerator provides detailed router configuration tutorials supporting popular router firmware such as Asus (Asuswrt-Merlin), Netgear, Linksys, and OpenWrt. Steps usually include: 1) Log in to the router management interface; 2) Access the acceleration client settings; 3) Import the configuration file provided by Whitewhale Accelerator; 4) Enter your Whitewhale Accelerator account credentials. Once configured, all devices connected to that router's WiFi will automatically gain accelerator protection without needing individual client installations.

Yes, Whitewhale Accelerator specifically optimizes streaming connection performance. Our high-speed nodes can smoothly play 4K Ultra HD video content. Whitewhale Accelerator regularly updates its server IP pool to ensure a stable streaming access experience. However, please note that Whitewhale Accelerator does not encourage users to violate the service terms of any streaming platforms.

Thanks to the efficient design of WireGuard, Whitewhale Accelerator has minimal impact on internet speed. In most cases, speed loss is no more than 5-10% of your original bandwidth. In some scenarios, if your ISP throttles specific traffic (such as video streaming or P2P), using Whitewhale Accelerator may actually improve speeds, since the encrypted connection prevents deep packet inspection (DPI) and traffic recognition by the ISP.

Yes, the Lightning Version of Whitewhale Accelerator supports up to 6 devices online simultaneously, while the Premium Version supports up to 10 devices. This means you can use accelerator protection simultaneously on phones, computers, tablets, smart TVs, and more without extra fees. If you need to protect more devices, it's recommended to configure Whitewhale Accelerator on your router, which will protect all devices in your home with a single setup.

Public WiFi is a high-risk environment for data theft by hackers. Once connected to Whitewhale Accelerator, all your internet traffic will be transmitted through an AES-256 encrypted connection, preventing anyone on the same WiFi network from executing man-in-the-middle attacks or sniffing your data. Whitewhale Accelerator also offers an automatic connection feature that activates accelerator protection when an insecure WiFi network is detected.

Yes, Whitewhale Accelerator's no-logs policy has been independently reviewed by the internationally renowned security auditing firm Cure53. The audit team thoroughly examined Whitewhale Accelerator's server infrastructure, codebase, and operational processes, confirming that Whitewhale Accelerator does not record any identifiable user data. The complete audit report is publicly available on Whitewhale Accelerator's official website.

Yes, Whitewhale Accelerator provides a native command-line client for Linux, supporting mainstream distributions such as Ubuntu 18.04+, Debian 10+, Fedora 33+, CentOS 8+, and Arch Linux. Installation methods include one-click installation through APT/YUM repositories, as well as manual installation using .deb or .rpm packages. The Linux client supports all core features, including the WireGuard protocol, split routing, and kill switch.

Yes, the Premium Version of Whitewhale Accelerator includes a dedicated static IP address. Static IPs are particularly useful for scenarios such as remote access to company networks or NAS, running online services that require a fixed IP, or avoiding verification challenges triggered by frequent IP changes. The static IP is allocated exclusively for your use and is not shared with other users.

Whitewhale Accelerator is equipped with comprehensive leak protection mechanisms: DNS leak protection ensures all DNS queries are resolved via encrypted connections; WebRTC leak protection prevents browsers from exposing the real IP through WebRTC interfaces; IPv6 leak protection guarantees that IPv6 traffic is also safeguarded. You can verify your protection status at any time using the built-in leak testing tool in the Whitewhale Accelerator client or by visiting third-party detection websites.

Whitewhale Accelerator's proprietary obfuscation protocol can disguise accelerator traffic as regular HTTPS traffic, effectively countering deep packet inspection (DPI) technologies. In strictly controlled network environments, Whitewhale Accelerator's obfuscation mode can help users keeping connections stable, restoring access to a free internet. However, please note that Whitewhale Accelerator advocates for responsible accelerator use in compliance with local laws and regulations.

Whitewhale Accelerator supports a variety of secure payment methods: Visa/Mastercard international credit and debit cards, PayPal, Alipay, WeChat Pay, and cryptocurrencies (Bitcoin, Ethereum, etc.). Choosing cryptocurrency payment can offer additional anonymity. All payment channels are processed through PCI DSS-certified secure gateways to ensure the safety of your payment information.

Whitewhale Accelerator has deployed over 3000 servers in more than 80 countries and regions worldwide. Key coverage areas include: North America (30+ cities in the U.S., 5 cities in Canada), Europe (25 countries including the U.K., Germany, France, the Netherlands, Switzerland), Asia-Pacific (15 countries including Japan, South Korea, Singapore, Australia, India), South America (Brazil, Argentina, Chile), and the Middle East and Africa (UAE, South Africa, Turkey).

Yes, Whitewhale Accelerator offers browser extensions for Chrome and Firefox. The browser extensions operate lightly, encrypting only the traffic within the browser (not affecting other applications). They are particularly suitable for scenarios requiring quick IP location changes, such as cross-border shopping price comparisons. The browser extensions also include WebRTC leak protection and ad-blocking features.

Whitewhale Accelerator provides multiple customer support channels: 1) 24/7 live chat — visit Whitewhale Accelerator's official website to chat live with customer service, with an average response time of under 2 minutes; 2) Email support — send an email to support@vpnjs.net, typically replied to within 24 hours; 3) Help center — which includes hundreds of detailed tutorials and troubleshooting guides. Our customer support team offers bilingual services in Chinese and English.

Whitewhale Accelerator's Lightning Version and Premium Version include built-in ad-blocking and protection against malicious websites. This feature operates at the DNS level, blocking the loading of ad trackers, malware domains, and phishing sites by maintaining a blacklist of over 1 million rules during DNS resolution. This method is more efficient than traditional browser ad-blocking plugins because it prevents unwanted connection requests at the network level.